If you have any questions that are not answered here, please contact support.
Almost Vintage is a resale marketplace where you can buy and sell pre-loved Dagne Dover products. It is powered by a service provider called Archive.
You are purchasing a pre-loved Dagne Dover product that has made its way back to us, or from another customer who has decided to sell it. The seller is responsible for packing and shipping the item to you. The Almost Vintage team, powered by Archive, is here to answer any questions you have throughout this experience. You can see the name of the seller in the listing, but currently, our partner Archive handles all communications between the buyer and seller.
Unfortunately, no. Dagne Dover Almost Vintage is currently only available to buyers in the continental US, Hawaii and Alaska. We're also unable to ship to AA, AE or AP addresses at this time.
Once you've received your order, please look it over carefully and ensure it's as described. If everything is ok, you can accept the order in your account. If you have any concerns, please contact Almost Vintage customer support within 3 days of delivery.
If your item doesn't ship within 6 full business days of the date of purchase (Monday - Friday, excluding holidays), you will have the option to cancel and receive a full refund. If your item never arrives, we will issue you a full refund.
If the item you receive is damaged or in a different condition than how it was described in the listing, you have 3 calendar days to request a refund. You can do this by contacting Almost Vintage customer support. We'll ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we'll email you a shipping label to return it. You have 6 full business days to ship the item back, after which you will receive a full refund.
All sales are final and no returns or exchanges are allowed. However, you can always re-list the item for sale here. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.
Dagne Dover does not guarantee:
The existence, quality or authenticity of the items advertised
The truth or accuracy of sellers’ content or listings on the service
The ability of sellers to sell items through the service and ship items within required shipping windows
However, your purchases are protected when you shop with Dagne Dover Almost Vintage. We will refund you if your item never ships or has been misrepresented by the seller.
State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.
Dagne Dover Almost Vintage allows you to sell nearly all of our past and current items. We do not allow the sale of items that are not from our brand.
Find your item through our search page.
Check the condition.
Add photos of the item.
Set your price.
Preview and list.
Unfortunately, no. The Almost Vintage service is currently only available to sellers in the continental US, Hawaii and Alaska. We also can't support sellers with AA, AE or AP addresses at this time.
You can find your item on the search page by using the product name. Log in to your Dagne Dover account and click “My Orders” to see the product names of your previously purchased items. You can also find this in your order confirmation email. If you still can't find the item you'd like to sell, please contact support and we'll help you out.
We will give you a price recommendation based on info about the item, including the condition of the product and its original price. You’re welcome to adjust this price.
We only accept items that are in good condition. We can't accept items that have rips, stains, broken zippers or hardware, or any other major issues, including anything that affects the functionality of the product.
Please ensure that all items are freshly cleaned and check to make sure there’s nothing left in any of the pockets or pouches. See our care page here for cleaning and care instructions. Write a thank you note to your buyer to include in your package.
Once your item sells, we'll email you a pre-addressed USPS Ground Advantage label. Print it, attach it to your package, and drop it off at any USPS location or schedule a free carrier pickup at usps.com/pickup. As soon as that first scan happens, we'll send tracking details to you and the buyer.
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely with a personal thank you note and attach this label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.
Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.
You will be paid after your item sells and the buyer has accepted it. When USPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these for cash or Dagne Dover store credit.
If you choose cash, you will receive 70% of the sale price of the item. If you choose Dagne Dover store credit, you will receive 100% of the sale price of the item.
If you choose Dagne Dover store credit, it can only be used for purchases directly with Dagne Dover. Store credit can't be used on the Almost Vintage site.
At the point your item sells, we will email you a pre-addressed USPS Priority Mail shipping label to put on your package. Assuming you use this shipping label and the package is scanned into the USPS tracking system, you will be insured up to a value of $100 if the item gets lost in transit by USPS. When you scan the package at USPS, we will send both you and the buyer an email with the tracking information.
If a buyer reports an issue with their order, we'll ask them to upload details and photos for our team to carefully review and offer a resolution. If our team finds that the item has been misrepresented, the item will be returned and the earnings won't be released.
Buying secondhand is a way to reduce the environmental impact of your fashion choices. The production of new products requires a large amount of natural resources. The purchase of one used item emits over 80% less carbon than purchasing that same item new. Good for Mama Earth. Good for you.
Archive is the service provider that handles the development and operation of this resale marketplace. For more info, please see their website. If you have any further questions, please contact support or send an email to dagnedover@archiveresale.co.